If my materials is seized by my customs what should I do?
– If the items are detained by Customs after the shipment has left our country, the responsible for clearance of the detained items is leaving to express company, we will help to assist at our side and the buyer should be positive to contact express or forwarder company. It is the buyer’s responsibility for any Customs duty fees that may be charged upon delivery. How the import duty will be charged depends on each country™s custom policies.
If your items can not be cleared at Customs, you need to provide us with the letter authorized by customs stating why they have been seized.
These refer to cases in which the packages are held in detention at your Customs. The dispatching party should be responsible for providing evidence to explain the detention.
Case 1: If the item is held in detention at the dispatching party™s Customs and detention certification is provided in time, HudsunIndustry.com should make a full refund to the buyer.
Case 2: If Customs proves that the detention happens because the item is prohibited, HudsunIndustry.com should make a full refund to the buyer.
Case 3: If no written certification is provided by Customs about the detention, the goods are deemed to be an route and HudsunIndustry.com should handle the case based under the context that the shipping information is incomplete.
The invoice and packing list will be issued automatically after purchasing our products. Or you may contact us for paper invoice issued by our operator.